1- The payment methods available in the store are bank transfer, Mada card, Visa and MasterCard cards, Apple Pay, stc pay, and Tamara service .
2- The shipping methods currently available may differ from those mentioned below, as shipping is currently done with the fastest companies.
3- Shipping and delivery fees during the current period to all destinations in the Kingdom depends on the shipping company whose prices appear during the request.
4- Free shipping and delivery for orders that contain products whose value exceeds 399 riyals.
5- All product prices are inclusive of value added tax.
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* Payment methods:
Pay with Apple Pay
Pay using stc pay.
- Pay using mada card.
- Payment using credit cards (Visa - Master Card).
- Bank transfer to any of the bank accounts that will appear to the customer on the payment page (Al-Ahly, Al-Rajhi).
- Tamara service, which is a payment later with a one-month grace period for payment, starting from the time the order is shipped.
* Processing and shipping fees to all regions of the Kingdom:
Free of charge for all shipping methods in the event that the value of the order exceeds 399 riyals, and in the event that the order is less than that, the following fees will be calculated:
> Company representative 20 riyals - delivery to the door - inside Medina.
> Aramex: 29 riyals for the first 15 kilos + 2 riyals for each additional kilo - door delivery.
> SMSA: 29 riyals for the first 15 kilos + 2 riyals for each additional kilo - collection from the branch.
> Fastlo: 35 riyals inside Medina - 45 riyals outside Medina - door delivery.
> Saudi Post: 29 riyals for the first 5 kilos + 7 riyals for each additional 5 kilos - receipt from the branch, only for destinations not covered by the services of the previous companies.
Shipping to the Gulf countries
> Shipping service is currently available via;
(DHL) and shipping cost by weight
Shipping to the rest of the world
Shipping is available to most countries of the world via DHL, and the shipping value is according to weight.
In the event that your country is not available among the available countries, contact us via WhatsApp (0507217000)
* Shipping term:
- Within Madinah 1-2 working days.
- Outside Madinah 2-7 working days.
Saudi Post: 5-10 working days.
Gulf countries: 5-11 working days.
The said period may be longer for small provinces, villages and remote areas.
These periods are approximate, and may increase or decrease depending on the circumstances and the chosen shipping company, especially during sales periods.
* Notes:
- We strive to deliver orders to shipping companies on the same day if the order is confirmed before 11 am (except Friday).
- In the event that SMSA asks the customer to receive the shipment from one of its branches, the customer can contact it to request delivery to the door of the house or work, and this may take two additional working days. SMSA contact number 0112187777.
- The customer is fully responsible for the correctness of the address, and he bears all fees imposed on the store because he entered the address incorrectly.