First: Questions related to the purchase service and orders.

Q- Is it necessary for me to register to complete the purchase process?

Yes .. in order to be able to follow up on the application and to facilitate the application process in the coming times

Q- Is it possible to purchase via WhatsApp or Instagram messages?

We apologize for that, all orders are made through our website.

Q- What is the method of ordering from the store?

Choose the order - Register / or log in with the mobile number or email - You receive a verification message - Choose the products - Complete the order - Shipping details - Payment method - Confirm the order.

Q - Is it possible to come and receive the application hand in hand in Medina?

We apologize for not receiving customers to receive orders, as we do not currently have a sales outlet or receiving point. We are seeking in the near future to provide a pick-up point.

Q- What is the delivery method for the application?

The order is delivered through the shipping companies selected by the customer to the location that is specified when the order is completed.. if they are answered, and if there is no response, the customer receives it from the branch of the shipping company.. (delivery to the home according to the branches and according to the pressure on the shipping company).

Q - How do I track my order?

When your order is shipped, you will receive the tracking number for your shipment via text messages, and you can track the shipment using the link attached to the message.

Q- Is it possible to return or exchange the products?

All items sold (excluding refrigerated items) are subject to return and refund within three days of receipt. According to the terms of the return and exchange policy ,

If you wish to exchange a product, please contact customer service via WhatsApp to serve you.

Q- I received the order incomplete or damaged, what should I do?

In the event of any of this happening, please contact customer service via WhatsApp immediately in order to serve you.

Q/ Cancel my order!

If the order is not delivered to the shipping company (the order is canceled directly) with a full refund

If the order is shipped (in case the order is not received, the customer bears 50% of the value of the shipping fee)

Q - If an error occurred and I received a product other than the one I ordered, what procedures do I take?

Please contact customer service via WhatsApp immediately, and in this case we are committed to returning the amount to your account or sending the required product.

Second, questions related to the payment and shipping service

Q- What is the payment method in the store?

Payment via Visa, MasterCard, Umda, Apple Pay, stc pay, Tamara Pay Later Service, or direct bank transfer to company accounts.

Q- What is Tamara's service?

It is a payment method that enables the customer to purchase now and pay later either in 3 easy installments or within 30 days from the date of shipping the order without any additional fees to it.

Q- How is the deferred payment method?

Simple! Buy the product today, get it delivered, and pay within 30 days of shipment without any fees or interest

Q- How is the payment method in installments?

The easiest thing is, we divide the bill amount for you in 3 installments, the first payment you pay when purchasing, which is a third of the amount, the second payment after a month, and the last after a month.

I mean, the bill came to you 300 riyals, you pay when you buy 100 riyals, after a month, 100 riyals, and after a second month, 100 riyals. No additional interest or fees at all

Q- Are there any benefits or fees?

No, never, you will always pay the same amount of the item you purchased, Tamara, and the store will not apply fees, and there are no interests or profit rates from Tamara on the customer. You buy a product for 300 srs, you pay us 300 srs.

Q- How long does the purchase process take?

Very standard time, not complicated.

All we need from you is your mobile number and we make sure that you have a bank card (mada, Visa, MasterCard, ApplePay.

Q- Do you withdraw the amount at the time of purchase or make a reservation for it?

We will never withdraw the amount from you without your consent. On the day of the purchase, you will never pay anything

Q- What are the contracting shipping companies?

SMSA, Aramex, Fastlo, and DHL.

Q- What is the shipping and delivery time?

Shipping and delivery to all regions of the Kingdom from 3 - 7 working days.

International shipping and delivery from 5 -11 working days

Q- How much does delivery cost me?

Delivery price depends on the shipping companies

Q- Are orders delivered to all cities of the Kingdom?

Yes to all regions of the Kingdom of Saudi Arabia.

Q - What countries are shipped to?

We ship to most countries of the world

Q - Is there free shipping? And how can I get it?

Yes, free shipping for orders exceeding 399 riyals and more.

Q- Is the cash on delivery service available outside the Kingdom of Saudi Arabia?

We apologize, the payment upon receipt service is only available in the Kingdom of Saudi Arabia and the United Arab Emirates.

Q- How long does it take to complete the work on the application after I have completed the payment?

We need 1-2 open business days to complete the order and ship it to the customer. This period begins after receiving the full amount in our bank account. (Taking into account the weekends and Islamic holidays in Saudi Arabia)

Q - Is there a tax on shipping?

Based on the application of the added tax in Saudi Arabia and the Gulf countries, the tax will be applied, which is 15%

As for products shipped to international addresses, there is no tax on them.

Third, product related questions

Q- What is the quality of the dates in the store?

There are currently in the store many types of dates (Ajwa, Sukari, Sagai, Safawi, Mabroum, Khudary, Medjool, Anbara) and soon we will add many other products.

Q - Are the offered products from Medina dates?

95% of the offered products are from Medina dates,

Q- Are the prices fixed for the products in the Munawara Dates store?

Prices are not fixed and the price depends on local market prices.

Q - Is the final packaging included in the weight of the products?

No, the weight shown on the product page is the mass of the product specifically, without packaging because we take great care of packaging to ensure the safety of the product reaching you.