* Terms and conditions of purchase from SYAB Store

Dear customer, to organize the sale process, we hope that you read the following before completing the purchase process, as completing the purchase will be considered as agreeing to these terms:

First: show the products

1- The display and marketing of products on the site is in no way construed as a recommendation to suit the compatibility of any product with the customer’s desire and need. Therefore, the customer is responsible for making sure that the product fits his needs by looking at the information included on the page of each product, and in the identification pages , Understand, and ask any questions, before completing your purchase.

Second: Reservation of products

1- If the payment is by bank transfer, no product will be reserved except for a period of 24 hours, and if the transfer is not made within this period, the order will be automatically canceled.

Third: product quality assurance

- The store guarantees all the quality of the products and that they are free from any manufacturing defect, and in the event of a defect in the quality of the product, the customer has the right to return the product according to the terms of the return and replacement policy

Fourth: Shipping and delivery

1- The customer must enter the name of the recipient and the delivery address correctly, and in the event of an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered or to impose additional fees by the shipping company or the delivery representative. The delivery company may also request to see the ID to match the name of the recipient before delivering the order.

2- The expected time for the arrival of the goods is an estimated time, and we will do our best to receive your order as soon as possible, except that the order may be delayed for reasons beyond the control of the store.

3- The customer’s request may be delayed for reasons related to the customer himself, such as his absence at the delivery site, his failure to respond to the delivery representative’s call, or his request to change the delivery address, and in such circumstances neither the store nor the delivery company is responsible for the delay.

4- The store may change the shipping company chosen by the customer without referring to the customer if the shipping is free, and it may also be changed if the freight is paid, provided that the store returns the difference in fees to the customer if the fees after the change are less.

5- If the shipment arrives damaged from the inside, the customer must inform the shipping company before receiving the order, and then inform the store directly.

6- The customer is responsible for customs clearance, value added tax and any government fees, restrictions or other laws imposed by other countries on orders sent outside the Kingdom of Saudi Arabia.

Fifth: Return and exchange

1 - All products sold (excluding refrigerated products) are subject to return within three (3) days of receipt, and the amount will be returned to the customer minus the fees (cancellation/modification/non-receipt) of the order shown below, if any. The merchandise must be unused and in its original condition and packaging, and the customer is responsible for returning delivery to the store, whether by shipping or hand-delivered in Medina. Returned products must arrive at the store, or be delivered to the courier company, within the above-mentioned period.

2- The refund amount is returned to the customer through a bank transfer within 7 working days after the store receives the returned product, in case the payment is a bank transfer. In the case of payment by mada or a credit card, the amount will be returned to the same card within the period specified by the card issuer.

3- This site is intended for retail orders for personal use only.

Sixth: Fees (cancellation/modification/non-receipt) of the application

The customer must send a request for modification or cancellation through the store’s WhatsApp at 0507217000, and given that shipping, delivery and payment services are provided by other companies, fees may be charged as follows:

1- If the order was delivered to the shipping company before receiving the cancellation request, or if the customer did not receive the order for a reason related to him, and the shipping company returned the shipment to our warehouse and charged fees for the shipment and return, it will be deducted from the amount returned to the customer.

2- If the shipping is free, and the customer wishes to return part of the purchases, and the value of the non-returned purchases is less than 399 riyals, the usual shipping fees will be calculated according to the destination, deducted from the amount returned to the customer.

3- This fee will not be charged to the customer if the store is not charged by the shipping company.

4- The customer acknowledges that if he chooses to pay upon receipt, and does not receive the order, the mentioned fees remain with him, and must be transferred to one of the store’s bank accounts.

Amendment to the list of terms and conditions

syab.sa has the right to amend the terms and conditions related to this online store at any time without prior notice or warning. You may access the latest version of the Terms and Conditions at any time on the Online Store. In the event that you do not accept the amendments to the terms and conditions, you must stop using this store. In the event that you continue to use this store, you implicitly agree to be bound by the amended terms of the terms and conditions of use of this store